Frequently Asked Questions

I can't find the coffee I'm looking for…

Some coffees were discontinued in August, and others may change due to the seasonality and availability of green coffee in our sourcing.

We’re happy to help you find a great replacement — just email support@bongojava.com for personalized recommendations.

Where Are Your Cafés Located?

You can find our handy café locator here!

Do you offer free shipping?

Yes — orders $65+ ship free!

Is local pickup available?

If local pickup is available for your order, the option will appear at checkout. Pickup orders follow the same processing time as shipped orders.

My tracking link is not updating. What should I do?

Tracking updates may be delayed during high-volume periods.If there is no movement for 3–4 business days, email support@bongojava.com and we will help investigate!

Who Handles Your Press and Media Inquiries?

Please contact our marketing coordinator at olivia@bongo.coffee

Does BJRC Offer Private Label Options?

We do! If you're interested in our wholesale program and private label options, feel free to contact orders@bongojava.com!

I’m a Non-Profit - How Do I Partner with Bongo?

Please contact support@bongojava.com with any fundraising and partnership questions.

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